1. Fill in the departure point and arrival point fields, with the address or name of the hotel. This will allow you to make a more accurate calculation of the cost of this transfer. Click the “GET PRICE” button
2. Select the appropriate car class. Click the “ORDER” button
3. Fill in all the fields in the order form. Click the “ORDER” button
4. By clicking the “ORDER” button, you send us a request about the possibility of performing this service. After receiving your request, the company will check the possibility of its implementation as soon as possible, for the availability of available cars on the date specified by you.
5. If there are available cars, you will receive an email notification about the possibility of performing this service, which will contain all the details of your order, indicating the amount of the guarantee payment in the amount of 13% of the order price. Within 4 hours, from the moment of order confirmation, you need to pay the guarantee payment.
6. After paying the guarantee fee, you will receive an email notification about the reserved service. The notification will indicate the details of your order: the place of departure, the place of arrival, the driver’s name, phone number, license plate number of the car and the remaining amount that will need to be paid directly to the driver after the order is completed. The same information will be posted in your personal account on the website, where you can view the status of this order and print out the voucher.
7. In case of non-payment of the guarantee payment from the moment of order confirmation within 4 hours, the order is canceled.
8. The minimum time for placing an order is 6 hours before the start of the service. The guarantee payment must be paid at least 5 hours before the start of the service. To provide a guaranteed service, the recommended time for placing an order is 48 hours before the start of its execution.

1. Fill in the departure point field, with the address or name of the hotel. Click the “GET PRICE” button
2. Select the desired class of car with a fixed price for 1 hour. Click the “ORDER” button
3. Fill in all the fields in the order form. The order price for this service will be generated, depending on the number of selected hours. If you need the service for several days, click the “ADD A DAY” button and fill in the required fields. The order price for this service will be generated, depending on the number of selected hours and days. The cost of one hour of car rental with a driver includes a mileage of up to 20 km per hour. Click the “ORDER” button
4. By clicking the “ORDER” button, you send us a request about the possibility of performing this service. After receiving your request, the company will check the possibility of its implementation as soon as possible, for the availability of available cars on the date specified by you.
5. If there are available cars, you will receive an email notification about the possibility of performing this service, which will contain all the details of your order, indicating the amount of the guarantee payment in the amount of 13% of the order price. Within 4 hours, from the moment of order confirmation, you need to pay the guarantee payment.
6. After paying the guarantee fee, you will receive an email notification about the reserved service. The notification will indicate the details of your order: the place of departure, the place of arrival, the driver’s name, phone number, license plate number of the car and the remaining amount that will need to be paid directly to the driver after the order is completed. The same information will be posted in your personal account on the website, where you can view the status of this order and print out the voucher.
7. In case of non-payment of the guarantee payment from the moment of order confirmation within 4 hours, the order is canceled.
8. The minimum time for placing an order is 6 hours before the start of the service. The guarantee payment must be paid at least 5 hours before the start of the service. To provide a guaranteed service, the recommended time for placing an order is 48 hours before the start of its execution.

1. Click the “EXCURSIONS TOURS” button
2. Select your departure city.
3. Choose the most suitable tour for you, click on the “LEARN MORE” button.
4. By clicking on the “LEARN MORE” button, you will see a description of the tour, select the number of hours, if necessary, activate the additional services you need and click “ORDER”.
5. By clicking on the “ORDER” button, you will see the car class selection page, click on the “ORDER” button next to the car that is most suitable for you.
6. By clicking on the “ORDER” button, you will see an order form where you need to specify the address of the departure point, the start time of the tour, first name, last name, number of people, amount of luggage, a sign for the meeting, the current phone number to contact you in Italy. If you have a guide in your chosen tour and you want to book a guide, you need to choose the option and the number of hours of the guide. If there is a tasting in the tour and you want to order a tasting, you need to choose the tasting option (if not all members of the group will use the tasting services, you need to specify in the comments the number of people who will take part in the tasting) Click the “ORDER”button.
7. By clicking the “ORDER” button, you send us a request about the possibility of performing this service. After receiving your request, the company checks the possibility of its implementation as soon as possible, for the availability of available cars and a guide (*if the guide is booked) on the date you specified.
8. If there are available cars and a guide (*if a guide is ordered), you will receive an email notification about the possibility of performing this service, which will contain all the details of your order, indicating the amount of the guarantee payment in the amount of 13% of the order price. Within 4 hours, from the moment of order confirmation, you need to pay the guarantee payment.
9. After paying the guarantee payment, you will receive an email notification. The notification will indicate the details of the tour: the driver’s name, phone numbers, license plate number of the car and the remaining amount to be paid directly to the driver for transport services and the guide for the cost of his services (*if the guide is booked) after the end of the tour.
10. In case of non-payment of the guarantee payment from the moment of order confirmation within 4 hours, the order is canceled.
11. The minimum time for placing an order is 6 hours before the start of the service. The guarantee payment must be paid at least 5 hours before the start of the service. To provide a guaranteed service, the recommended time for placing an order is 48 hours before the start of its execution.

1. Click the “EXCURSIONS FROM CRUISE SHIPS” button
2. Select the port of departure.
3. Choose the most suitable tour for you, click on the “LEARN MORE” button.
4. By clicking on the “LEARN MORE” button, you will see a description of the tour, select the number of hours, if necessary, activate the additional services you need and click “ORDER”.
5. By clicking on the “ORDER” button, you will see the car class selection page, click on the “ORDER” button next to the car that is most suitable for you.
6. By clicking on the “ORDER” button, you will see an order form where you need to specify the address of the departure point, the start time of the tour, the name of the ship, the name of the cruise company, the name, the last name, the number of people, the amount of luggage, the sign for the meeting, the current phone number to contact you in Italy. If you have a guide in your chosen tour and you want to book a guide, you need to choose the option and the number of hours of the guide. If there is a tasting in the tour and you want to order a tasting, you need to choose the tasting option (if not all members of the group will use the tasting services, you need to specify in the comments the number of people who will take part in the tasting) Click the “ORDER”button.
7. By clicking the “ORDER” button, you send us a request about the possibility of performing this service. After receiving your request, the company checks the possibility of its implementation as soon as possible, for the availability of available cars and a guide (*if the guide is booked) on the date you specified.
8. If there are available cars and a guide (*if a guide is ordered), you will receive an email notification about the possibility of performing this service, which will contain all the details of your order, indicating the amount of the guarantee payment in the amount of 13% of the order price. Within 4 hours, from the moment of order confirmation, you need to pay the guarantee payment.
9. After paying the guarantee payment, you will receive an email notification. The notification will indicate the details of the tour: the driver’s name, phone numbers, license plate number of the car and the remaining amount to be paid directly to the driver for transport services and the guide for the cost of his services (*if the guide is booked) after the end of the tour.
10. In case of non-payment of the guarantee payment from the moment of order confirmation within 4 hours, the order is canceled.
11. The minimum time for placing an order is 6 hours before the start of the service. The guarantee payment must be paid at least 5 hours before the start of the service. To provide a guaranteed service, the recommended time for placing an order is 48 hours before the start of its execution.

1. Click on ” TRIPS TO OUTLETS”
2. Select your departure city.
3. Choose the most suitable shopping tour for you, click on the “LEARN MORE” button.
4. By clicking on the “LEARN MORE” button, you will see a description of this shopping tour, select the number of hours and click”ORDER”.
5. By clicking on the “ORDER” button, you will see the car class selection page, click on the “ORDER” button next to the car that is most suitable for you.
6. By clicking on the “ORDER” button, you will see an order form where you need to specify the address of the departure point, the start time of the tour, first name, last name, number of people, amount of luggage, a sign for the meeting, the current phone number to contact you in Italy. Click the “ORDER”button.
7. By clicking the “ORDER” button, you send us a request about the possibility of performing this service. After receiving your request, the company checks the possibility of its implementation as soon as possible, for the availability of available cars on the date specified by you.
8. If there are available cars, you will receive an email notification about the possibility of performing this service, which will contain all the details of your order, indicating the amount of the guarantee payment in the amount of 13% of the order price. Within 4 hours, from the moment of order confirmation, you need to pay the guarantee payment.
9. After paying the guarantee payment, you will receive an email notification. The notification will indicate the details of the tour: the driver’s name, phone numbers, license plate number of the car and the remaining amount to be paid directly to the driver for transport services after the end of the tour.
10. In case of non-payment of the guarantee payment from the moment of order confirmation within 4 hours, the order is canceled.
11. The minimum time for placing an order is 6 hours before the start of the service. The guarantee payment must be paid at least 5 hours before the start of the service. To provide a guaranteed service, the recommended time for placing an order is 48 hours before the start of its execution.

A licensed car has the right to enter a restricted traffic area in historic centers and pedestrian areas.

A licensed driver values his reputation and license, which guarantees the performance of the service at a high quality level.

A licensed driver, before obtaining a license, must pass exams and obtain a special professional driver’s certificate, which makes it possible to guarantee the passenger the safety of the trip.

Licensed vehicles are regularly checked for the technical condition of the vehicle.

A licensed driver must have a special insurance policy that guarantees the payment of compensation to the passenger in the event of an accident.

According to the laws of Italy, a driver who carries passengers without a license is a criminal. In the event of an accident, passengers are deprived of the possibility of receiving compensation for the insured event, since the usual insurance policy does not cover compensation for damage to passengers carried by an unlicensed carrier. In case of stopping and checking the documents of the driver carrying out illegal transportation of passengers, the police or other regulatory authorities, the car is subject to administrative arrest. Passengers will not be able to continue further movement, regardless of whether they are late for the airport, train station, etc.

1. Notify us with a message in any way convenient for you: viber, telegram, whatsapp, email, sms.
2. In your personal account, go to the “SCHEDULED” tab, select and open the desired order, and click ” CANCEL»

Attention!

If the order is canceled more than 72 hours in advance, 100% of the guarantee payment amount is refunded, minus the cost of banking services for this operation. If the order is cancelled less than 72 hours in advance, the guarantee payment will not be refunded.

1. Contact the driver yourself using the phone number specified in your order voucher.
2. Notify us with a message in any way convenient for you: viber, telegram, whatsapp, email, sms.

Attention!

We guarantee the delivery of a car to fulfill your order.

We do not guarantee the timely delivery of the car for the execution of the order, in the event of force majeure (force majeure), such as:

Unexpected breakdown of the car on the way to the place of the beginning of the order execution
An unexpected situation on the motorway, which led to the blocking of the car on the motorway, on the way to the place where the order was started
Natural disasters
Political actions and protest actions that led to the closure of entrances to the place where the order was started, by the police or other municipal services.

In the event of the above circumstances, the driver is obliged to provide a photo or video recording of these events in real time with the provision of a screenshot of the geo-location of the car at this moment.

In case of non-fulfillment of the order, as a result of force majeure, the customer is refunded 100% of the amount of the guarantee payment.

If the Carrier does not show up at the place where the order starts, without providing confirmation of the occurrence of force majeure, the Company undertakes to pay the User 20% of the total cost of the service, as compensation for the inconvenience. The amount of 20% of the total cost of the service includes the amount of 13% paid by the User when placing the order. The cost of banking services for the transfer of funds to the User, in the event of such a situation, is paid by the company. No other compensation is provided to the User.

1. If your flight is delayed, canceled, or the plane was sent to another airport, notify us by any convenient way: viber, telegram, whatsapp, email, sms.
2. Contact the driver yourself at the phone number specified in the voucher of your order and inform him that the plane was sent to the airport of another city.

Attention!

Guaranteed free waiting time at the airport — 1 hour. If your flight is delayed by more than 1 hour, the driver can wait at the airport until your arrival, provided that time allows, before the start of the next service. Additional waiting time at the airport is a paid service, which is paid at the rate of 35€ for each full and not full hour of waiting. 35€ is the rate for all classes of cars with the exception of the Premium class car. For a Premium class car, the price is 50€ for each full and not full hour of waiting. Not a full hour of waiting is considered paid after the first 20 minutes, at the end of 1 free hour of waiting at the airport.

If the driver does not have the opportunity to wait for you at the airport, we do not guarantee the provision of this service and the cost of the guarantee payment is not refundable.

If you want to change the time or date of the start of the order, notify us about this message in any convenient way for you: viber, telegram, whatsapp, email, sms.

Attention!

If the time or start date of the order is changed less than 72 hours in advance, this order can be executed only if the company has the ability to fulfill this order. If this is not possible, the guarantee payment will not be refunded.

If the time or start date of the order is changed more than 72 hours in advance, this order can be executed only if the company has the ability to fulfill this order. In the absence of such a possibility, the order can be canceled with a refund of 100% of the amount of the guarantee payment minus the cost of banking services for this operation.

The minimum time for placing an order is 6 hours before the start of the service. The guarantee payment must be paid at least 5 hours before the start of the service.

To provide a guaranteed service, the recommended time for placing an order is 48 hours before the start of its execution.

Be careful when placing an order, specify the exact amount of luggage.

We guarantee the placement of luggage in the car, within the specified amount of luggage in the description of the car classes.

Attention!

If the amount of your luggage exceeds the amount of luggage in the selected car class, the driver has the right to refuse to fulfill this order. In this case, the cost of the guarantee payment will not be refunded.

The placement of additional baggage in the car is allowed only with the consent of the driver.

Luggage Size Description: Large suitcase-74cm/45cm/30cm Small suitcase-54cm/36cm/22cm

If you have non-standard baggage, inform us about it in the comments to the order, describe as accurately as possible the size of non-standard baggage and its quantity, as well as the amount of standard baggage, when filling out the data in the order form, and also send a photo of non-standard baggage in any way convenient for you: viber, telegram, whatsapp, email. We will analyze the possibility of placing this non-standard luggage in the car and inform you about the possibility of fulfilling your order.

The guarantee payment amount is refunded if the customer cancels the order more than 72 hours before the start of the order, minus the cost of banking services for this operation. There is also a refund of the amount of the guarantee payment +50% of the value of the amount of the guarantee payment in case of failure to provide the car for the service due to the fault of the driver.

The cost of the guarantee payment is returned to the client’s account within 5-7 business days.

The guarantee payment amount is refunded if the User cancels the order more than 72 hours before the start of the order, minus the cost of banking services for this operation.

The cost of the guarantee payment is returned to the client’s account within 5-7 business days.

Attention!

If the order is canceled more than 72 hours in advance, 100% of the guarantee payment amount is refunded, minus the cost of banking services for this operation.

If the Carrier does not show up at the place where the order starts, without providing confirmation of the occurrence of force majeure, the Company undertakes to pay the User 20% of the total cost of the service, as compensation for the inconvenience. The amount of 20% of the total cost of the service includes the amount of 13% paid by the User when placing the order. The cost of the commission for the transfer of funds to the User, in the event of such a situation, is paid by the company. No other compensation is provided to the User.

1. Contact the driver yourself using the phone number specified in the voucher of your order and notify him about the forgotten item.
2. Notify us with a message in any way convenient for you: viber, telegram, whatsapp, email, sms.

Attention!

If you forget something in the car, notify the driver, the driver will check the presence of the forgotten item in the car. If a forgotten item is found in the car, the driver will take all necessary actions to preserve this item. Agree with the driver how to get the forgotten item.

If there is a return transfer, the driver will give you the forgotten item before starting the return transfer.

You can get the forgotten item back at the lost items office, at the address given to you by the driver.

The forgotten item can be delivered to you, at your request specifically. This service is paid, you can order this service by writing to us in any convenient way: viber, telegram, whatsapp, email, sms.